Manage Incidents & Events

This Focus Area page will be expanded to talk about this particular area.  In the meantime, the blog posts and resources below tie to managing incidents and events.  Incidents are generally unexpected situations or emergencies, and events are typically planned - such as parades or protests.

manage incidents & events
BOOK: Beyond the Storms, by Dane S. Egli

"Beyond the Storms," Strengthening Homeland Security and Disaster Management to Achieve Resilience," by Dane S. Egli.  Also see this USA Today article.

BOOK: Collapse, by Jared Diamond

"Collapse:  How Societies Choose to Fail or Succeed," by Jared Diamond.  A TED talk is available here, and posted to videos.

BOOK: Disaster Resilience: A National Imperative

Get a FREE PDF of this book at the link above.  More about the report and initiative at this site: Disaster Resilience in America: Launching A National Conversation.

BOOK: The 9/11 Commission Report

"The 9/11 Commission Report:  Final Report of the National Commission on Terrorist Attacks Upon the United States."

BOOK: The Big Pivot, by Andrew S. Winston

"The Big Pivot:  Radically Practical Strategies for a Hotter, Scarcer, and More Open World," by Andrew S. Winston.  See video also at:  https://www.youtube.com/watch?v=cxYKO7oICiw.

BOOK: The Edge of Disaster, by Stephen Flynn

"The Edge of Disaster:  Rebuilding a Resilient Nation," by Stephen Flynn.  A cornerstone book to resilience thinking in the United States.  Review by Paul Stockton from Homeland Security affairs.  Reference to the book from the Council on Foreign Relations.

BOOK: The Power of Resilience, by Yossi Sheffi

"The Power of Resilience: How the Best Companies Manage the Unexpected," by Dr. Yossi Sheffi of MIT.  An excerpt from the website summary:  "The interconnectedness of the global economy today means that unexpected events in one corner of the globe can ripple through the world’s supply chain and affect customers everywhere.  In this book, Yossi Sheffi shows why modern vulnerabilities call for innovative processes and tools for creating and embedding corporate resilience and risk management.  Sheffi offers fascinating case studies that illustrate how companies have prepared for, coped with, and come out stronger following disruption."

BOOK: The Shock Doctrine, by Naomi Klein

"The Shock Doctrine:  The Rise of Disaster Capitalism," by Naomi Klein.

CARRI - Community & Regional Resilience Institute

The Community & Regional Resilience Institute (CARRI) "strengthens our national resilience by assisting communities in understanding their vulnerability, taking positive collective actions to limit the impact of disruptive crisis, and recovering rapidly from disaster of all kinds."  CARRi is now part of a non-profit based in Washington, DC, and was originally funded by the US Department of Homeland Security and housed at Oak Ridge National Laboratory.

Cybersecurity in Your Neighborhood: Partnerships

"Cybersecurity in Your Neighborhood: Why Public-Private Partnerships Matter."  Event transcript available here.

Disaster Resilience in America (NAS)

Disaster Resilience in America:  Launching a National Conversation.  A National Academy of Sciences Initiative.

Disaster Resistant Communities Group

"The Disaster Resistant Communities Group was established to provide a host of disaster planning and preparedness, response, recovery and mitigation services to local, regional, state and national agencies and departments as well as community and faith based organizations."  Excellent resource, including for free training and exercises.

FIT: Field Innovation Team

"FIT empowers humans to create cutting-edge disaster solutions... FIT uses a three-step design process to help communities understand the core issues and needs that are not being addressed in a given crisis. Communities are then self-empowered to tackle issues related to disaster risk reduction, preparedness, response, recovery, climate change, and sustainable resiliency... FIT practices co-creation and open source solution sharing to increase community resilience and change the world, one neighborhood at a time."

FS-ISAC: Financial Serv. Info Sharing/Analysis Ctr

Financial Services Information Sharing and Analysis Center (FS-ISAC):  "The only industry forum for collaboration on critical security threats facing the global financial services sector.  When attacks occur, early warning and expert advice can mean the difference between business continuity and widespread business catastrophe.  Members of the Financial Services Information Sharing and Analysis Center (FS-ISAC) worldwide receive timely notification and authoritative information specifically designed to help protect critical systems and assets from physical and cyber security threats."

Heroic Improv

"We all have a hero inside of us. When a catastrophe strikes, our heroes are called upon. In the heroic improvisation practice, we practice how to be ready to put on our proverbial capes and fly. Disaster preparation training might not like sound fun... knowing how to act heroically with others is the key. What determines success when catastrophe strikes is our ability to listen, trust and act together... Potential danger requires us to know the plan of action, and chaos requires us to improvise responses to execute it. The heroic improvisation workshop puts us in a chaotic situation and gives us the felt-sense of moving into action together in a high stakes situation."

ISACs: Information Sharing & Analysis Centers

"Sector-based Information Sharing and Analysis Centers (ISACs) collaborate and coordinate with each other via the National Council of ISACs (NCI). Formed in 2003, the NCI today comprises 24 organizations designated by their sectors as their information sharing and operational arms. The NCI is a true cross-sector partnership, providing a forum for sharing cyber and physical threats and mitigation strategies among ISACs and with government and private sector partners during both steady-state conditions and incidents requiring cross-sector response. ...Council members are present on the National Cybersecurity and Communications Integration Center (NCCIC) watch floor, and NCI representatives can embed with National Infrastructure Coordinating Center (NICC) during significant national incidents."

MUSIC: I'm Going Through Changes

"Changes" Lyric Video, by Longhorne Slim & The Law.

Spontaneous Volunteer Leads At Hurricane Shelter

"An Unlikely Hurricane Hero Takes Over Chaotic Texas Storm Shelter."  News story about a man with no background or training who spontaneously led operations at a shelter during Hurricane Harvey in Texas.  Excellent example of real-life Heroic Improv.  As a fire chief friend says, "Lead, follow, or get out of the way."  Anyone can lead.

VIDEO: Realm of Your Highest Impact & Risk - TEDx

"Quad4: Realm of Your Highest Impact and Highest Risk:" Chris McGoff at TEDxRockCreekPark.  This is a Counterfear Anchorpoint, because it is a rare, short look at what we need to do to solve wicked problems.  Also check out Chris McGoff's website and book "The PRIMES," another posted Counterfear resource.  The website has videos and a summary of each of the PRIMES.

VIDEO: The Edge of Disaster, with Stephen Flynn

Excellent video summary of the book, posted 3/2011: "Author and leading security expert Stephen Flynn discusses The Edge of Disaster Rebuilding a Resilient Nation with Patricia Gras on a HoustonPBS the Connection Special. Are we vulnerable to disaster, terrorism or acts of God? Is America living on borrowed time? His book is a wake up call demanding that we shake off our denial and sense of helplessness and start preparing immediately for a safer future."  See Counterfear Toolbox book resource link for book reviews.

VIDEO: The Tribes We Lead - Seth Godin

This TED talk by Seth Godin is one of the classics.  From the video summary:  In The Tribes We Lead, "Godin argues the Internet has ended mass marketing and revived a human social unit from the distant past: tribes. Founded on shared ideas and values, tribes give ordinary people the power to lead and make big change. He urges us to do so."  Check out Seth's Godin's blog here; it's the only blog I read daily (also posted as a resource).

VIDEO: Why Societies Collapse - Jared Diamond

From the TED blurb:  "Why do societies fail? With lessons from the Norse of Iron Age Greenland, deforested Easter Island and present-day Montana, Jared Diamond talks about the signs that collapse is near, and how - if we see it in time - we can prevent it."